Effective Date: November 6, 2023
1. Overview
Welcome to gassamaincense.com, operated by Gassamincense (“we,” “us,” or “our”). We are committed to providing our customers with high-quality products and a satisfactory shopping experience. In the event you are not completely satisfied with your purchase, this policy outlines our process, conditions, and timeframes for product returns and refunds.
2. Eligibility
2.1. Physical Products: This policy covers the return and refund process for physical products purchased on our website.
3. Return Process
3.1. Initiating a Return: If you wish to return a product, please contact our customer support team at [sekoug1982@gmail.com] within 30 days of receiving your order. We will provide you with a return authorization and instructions on how to proceed.
3.2. Product Condition: To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Please make sure to include all accessories, tags, and documentation.
3.3. Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable and insured shipping method to ensure the safe return of your product.
4. Refund Process
4.1. Refund Timeframe: Once we receive and inspect the returned product, we will process your refund. Please allow up to 10 business days for the refund to be credited to your original payment method.
4.2. Refund Amount: The refund amount will be the purchase price of the product minus any applicable restocking fees or return shipping costs.
5. Restocking Fees
5.1. Restocking Fees: In some cases, we may charge a restocking fee, which will be deducted from your refund. The restocking fee will be determined on a case-by-case basis.
6. Non-Refundable Products
6.1. Non-Refundable Products: The following products are not eligible for returns or refunds:
- Products that are not in their original condition or are damaged due to misuse.
- Products that have been used or partially consumed.
- Custom-made or personalized products.
7. Customer Support
If you have any questions or need assistance with the return process, please contact our customer support team at [sekoug1982@gmail.com]. We are here to help.
8. Changes to this Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. The latest version will be posted on our website with the effective date.